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Palmerton Telephone is excited to announce that on the afternoon of August 28, 2025, we will be launching a new and improved bill payexperience through Paymentus. Here are a few key details to ensure a seamless transition for our teams and our customers:

WHAT’S NEW:

The Paymentus platform will introduce a host of expanded capabilities:

      • Enjoy hassle-free registration
      • Set up and manage automatic payments with a variety of payment options
      • View digital statements and historical account information
      • eBills and mobile-friendly communications, notifications and payment reminders

AUTOPAY PAYMENTS:

If you are currently using AutoPay and your payment method doesn’t expire within the next 90 days, your data will automatically be migrated to our new system and your payments will continue to be made using your preferred payment method. You may change this setting at any time by visiting (account management section).

 

IF YOUR AUTOPAY PAYMENT EXPIRES WITHIN THE NEXT 90 DAYS

AutoPay customers whose payment methods expire within the next 90 days WILL NOT be automatically migrated to our new system and will have to re-register once the new system is in place. To avoid having to re-register, you can simply change your existing AutoPayment method to one that does not expire within the next 90 days.

The Timeline:

The current system will be live until 5 PM on August 27. The new Paymentus platform will be fully implemented on the afternoon of August 28. Our teams are currently working with the Paymentus team to ensure there is no service interruption for our customers.

Who is Paymentus?

Paymentus powers bill paythroughout North America and is a best in class electronic bill presentment and payment (EBPP) provider. Its cloud-based bill payment technology solutions are currently in use by more than 1,900 billers and financial institutions, and the company was rated as the #1 EBPP provider by Aite-Novarica.

You can learn more by visiting www.paymentus.com.

Frequently Asked Questions?

  • What is changing?
    We are changing the portal for customers who pay online.
  • What payment methods are available?
    With Paymentus, you can pay with Visa, MasterCard, Discover, eCheck, PayPal, PayPal Credit, Venmo, Amazon Pay, Apple Pay, or Google Pay.
  • When will the new system be implemented?
    The afternoon of August 28.
  • Will there be an interruption of online bill payment service during the update?
    Yes. Beginning August 27th at 5 PM until the new system is activated the afternoon of August 28th.
  • If I am a pre-existing user of the former online payment system, will I need to re-register?
    No, unless your current payment method expires within 90 days of conversion date (August 27th).
  • Can I set up AutoPay from the new system?
    Yes.
  • Where do I find my new bill?
    Once you have an account created in Paymentus, click on the “View my Bill” icon when you log in.
  • Will I still receive a paper copy of my bill?
    Unless you request or select paperless billing, you will receive a paper bill.
  • Are there any fees for making payments online?
    At present, there are no fees.
  • How does Palmerton Telephone ensure payments, payment and personal information is secure?
    We comply with all state and federal regulations that pertain to personal information.

If you need any assistance or have additional questions, please contact us at 610.826.6650.